![]() ![]() I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs. While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely. You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it. You should not have to enter Ctrl-Alt-Del as that launches the Task Manager, which you do not need to do to login to Win10. When I boot my PC, I get the wallpaper, I press any key and I get the prompt to enter my password. Close windows, logoff or press Ctrl Alt Del to see the result. You must rename your picture to backgroundDefault.jpg. Replace the default picture with your custom picture. Your description, it sounds like there's something wrong with the Win10 setup. Open Windows Explore and go to C:\Windows\System32\oobe\info\backgrounds (If you can’t see that folder, you may need to config system to view hidden files) 15. ![]()
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